Privacy Policy

Cie SA Financial Group (“we,” “our,” “us”) values and respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, address, date of birth, nationality, phone number, and email address.
• Financial Information: Bank account details, payment history, and transaction records.
• Technical Information: IP address, browser type, operating system, and usage data.
• Verification Documents: Identity documents and proof of address for regulatory compliance.

2. How We Use Your Information

We use your information to:

• Provide and manage your banking services.
• Verify your identity and comply with legal obligations.
• Process deposits, withdrawals, and other transactions.
• Communicate important updates, promotions, and service notifications.
• Improve our website, products, and customer experience.

3. Sharing Your Information

We may share your information with:

• Partner Banks and Payment Processors: To process transactions securely.
• Regulatory Authorities: To comply with applicable laws and regulations.
• Service Providers: For technical, marketing, and operational support under strict confidentiality agreements.

We will never sell your personal information to third parties.

4. Data Security

We implement strict security measures, including encryption, firewalls, and secure access protocols, to protect your data from unauthorized access, alteration, or disclosure.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for data processing where applicable.
• Lodge a complaint with the relevant data protection authority.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United Kingdom and Switzerland, where our offices are located. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our customer support: